Negotiation and Conflict Resolution Skills
Negotiation and Conflict Resolution Skills is a practical course designed to help professionals navigate complex negotiations and resolve conflicts with confidence, strategy, and diplomacy. The programme covers core concepts such as interest-based negotiation, conflict analysis, persuasion techniques, and consensus-building. Participants will develop essential communication, emotional intelligence, and problem-solving skills through role-plays, simulations, and real-world case studies. The course emphasizes effective negotiation in both organizational and cross-cultural contexts, helping individuals achieve win-win outcomes while maintaining strong relationships. Ideal for managers, team leaders, diplomats, and public officials, this course builds the capability to manage disputes constructively and drive positive results in high-stakes situations.
